Monday, May 10, 2010

CiteHR Human Resource Management

CiteHR Human Resource Management

Introduction - a new kid on the block

Posted: 09 May 2010 04:24 PM PDT

Dear All,

I am Misoka, I work in HR Department of Government Services. I joined this site to search for useful advice that would broaden my knowledge in HR. I am battling with handling retention staff, rotation of staff, manpower planning and management. Can anybody help?

Thank you.

Looking for Managerial Job in Finance

Posted: 09 May 2010 03:51 PM PDT

Monika Rajpal
DOB: 25th June 1983
2/652 Jawahar Nagar, Jaipur
Mobile: +91-9983900990
Email:


Objective:

To obtain a superior foundation for building a professional career for myself, a place where I can learn, achieve and grow alongside the experts of the field.
¨A people's person.
¨Anticipate and respond quickly to the dynamic environment.
¨Dedicate all my creative energies to find winning solutions.
¨Have strong interpersonal skills and utilize them to achieve common goals.
¨Consistent & good performance in areas involving analytical and logical skills.
Professional Experience:

Current Assignment
20th July'09 – Till Date

Genpact
Jaipur
Process Developer


Key Responsibilities: Working for a UAE client. Been onshore for the transition

¨Transitioned the AP process for General Electric, Dubai
¨SOP and FMEA preparation
¨Imparting the process training to the other team members
¨Preparation of process maps
¨Handling client calls for process streamlining


Achievements :

¨Awarded as the Best debutant for streamlining the newly transitioned process in Jan'10.



Previous Assignment
Oct 2008 –17Jul'2009

Infosys, BPO
Jaipur
Subject matter expert (SME and Process Trainer)


Key Responsibilities: Working for a US F&A client. Been onshore for the transition of this client

¨Handling a team of 4 executives.
¨Core team member in discussion regarding SLA finalization
¨SLA Adherence
¨Preparation of process maps
¨Process training and Quality check.
¨A part of the calibration/internal audits for the process .
¨To check the SOP audits from time to time and see whether all the FTE's are following the procedures.
¨In case amendments are required for any of the processes, get in touch with the client and do the needful.
¨Doing a Root Cause for SLA slippage for any month and sharing the same with the client
¨Core part of the initial transition team for the sub process
¨Training plan in place for new associates who join the process (30-60-90 approach)
¨CAPA (Corrective Action Preventive Action) analysis for all new hires for the process
¨TNA (Training Need Analysis) for associates based on their performance on an ABC analysis (A being the best performer and C being the one who is not still up the learning curve)

Previous Assignment
Sept 2006 –Sept 2008

Infosys, BPO
Jaipur
Senior Executive


Key Responsibilities:
¨Working for a US retail banking client.
¨Handling a team of 3 executives.
¨MIS Preparation, Error tracker, Production report
¨Process training and Quality check.

Work Experience
April 2004 – August 2006

Hutch Outbound Call center
Jaipur
Trainer


Key Responsibilities:
¨Process training to the batches schedule for 19 days.
¨Ensuring Proper quality on floor
¨Refresher training as and when required.
¨Providing soft & selling skills training.
¨Timely tests & performance analysis.
¨ Looking after the operations also.

Work Experience
April 2003 –March 2004

Airtel
Floor Incharge



Key Responsibilities:

¨Worked as a floor incharge.
¨Team Handling & Handling technical issues in Inbound Calling
¨Proper training of the agents to ensure better Quality & customer delight.
¨Reporting and MIS, Per FTE production and accuracy reports.

Key competencies:
¨Good knowledge, experience and qualification in providing
¨Support to management.
¨Ability to supervise and support staff.
¨Ability to work under pressure, particularly during full fledged
¨Project phase when the transactions are scaled up significantly.


Education
June 2004

Diploma in Aviation & Hospitality Management
Jaipur



(Air Hostess Academy, Jaipur)


Year
Class
School/ College
Board/University
2004
B.Com
Maharani's College, Jaipur
Rajasthan University
2001
XII
Seedling Public School
C.B.S.E

¨Participated in various Inter House and Inter Institute Cultural Events at school and other senior levels.
¨Coordinated various Annual and Periodical functions and seminars at school, college and corporate institutes.
¨Won proficiency awards at school and college level in Academics.


Projects and Certifications


1.Six Sigma, Yellow Belt trained and certified from Infosys BPO Ltd. (Led 1 Yb project and been an active team member in the other two)





Presentations /Personal

¨Extra - Curricular Achievements:

·Participated in Inter School debates and competitions.
·Won award for participating in many commerce quizzes

¨Interests:

·Fiddling about with the computer
·Interacting with new people and adjusting in various social atmospheres.
·Listening to music

¨Personality Traits:

·Expressive
·Creative / Innovative
·Adjustable
·Responsible

Holding a 10 Years multiple Business Visa (B1) for US



References can be provided as per requirement
Monika Rajpal

Looking for Managerial Job in Finance

Posted: 09 May 2010 03:47 PM PDT



Add. D-65, Krishna Park, Devli Road, Khanpur, New Delhi-62
Mobile : +91 9983900990



NAVNEET SHARMA
navneet0307@gmail.com
[IMG]file:///C:/DOCUME%7E1/suneel/LOCALS%7E1/Temp/msohtml1/01/clip_image001.gif[/IMG]





OBJECTIVE

A result oriented professional with 5 years experience in BPO Industry.
  • Worked in challenging environment & given my all best efforts and time to complete the assigned task in a given time period.
  • To attain a challenging position in the organization where I can learn & contribute my best to achieve the goal of the organization.

PROFESSIONAL EXPERIENCE

OPERATIONS
  • Capable of handling a team & managing people to achieve the target in given time.
  • Ability to work for critical & sensitive process.
  • Efficiency to work under a challenging environment
TRAINING
  • Payroll & Reconciliation Training of GE for GBS process on Dubai OJT.
  • Bankruptcy Training conducted by GE Money in Genpact.
  • Multi-Skill Training on all Credit Cards of GE Money.
  • Close Looping Training for Airtel Process.
ACHIEVEMENT
  • Rewarded as a Best Team Leader for achieving the targets from Airtel.
  • Rewarded with Bronze Award in Bankruptcy Process from Genpact
  • Awarded for Top Performer in Bankruptcy Training by GE Money.
  • Honored as Parichay Captain by HR Team of Genpact.

WORK EXPERIENCE
Currently working with Genpact since February 2007 to till date for two different processes:

1)Currently working as a Payroll Accountant for GBS Middle East
·Preparing Monthly Payroll Change File for Two Entities of GBS Dubai.
·Preparing & working on Reconciliations for High Priority Accounts.
·Preparing & Marinating Monthly Reporting Files & Dashboards related to Payroll.
·Working as a reviewer for the New Hires in the Process.
·Handling the all other daily activities of Payroll inputs
·Interacting with Client & Business as per the requirement of process.
.
.




2) Previously worked for Two years as a Banruptcy Officer for GE Money

·Preparing Proof of Debt for Insolvent GE Customers based in Australia.
·Interacting with different Trustee of Australia & Clients on Daily Basis.
·Working on the all the accounts of customers of GE Money Credit Cards & Loans.
·Worked as a SME for New Hires in the Process.
·Resolving the queries & issues of customers over the phone.
·Preparing the process related reporting files.


From Dec 2004 to Feb 2007 with M/s Hurricane Infotech Pvt. Ltd. As a Team Leader for Airtel Process
  • Handling a team of 30 people for entire close looping process.
  • Providing the data for calling to the team.
  • Briefing & monitoring the team to achieve the daily targets.
  • Interacting with the Clients on daily basis.
  • Preparing the Metrics & dashboard for internal & external presentation.
  • Training the new hires in the team as per the process requirement.
  • Preparing the Incentive Plans for the team.
  • Marinating the various Tracker o the process.
  • Interaction with individual team members on monthly basis.

EDUCATIONAL QUALIFICATION

vB.Com. Passed from IGNOU in 2004.
vXIIth passed from C.B.S.E. in 2001.
vXth passed from I.C.S.E. in 1999.












Personal Details:-


Date of Birth : 03rd Jul, 1983

Father's Name : Sh. B.N.Sharma

Marital Status : Single

Gender : Male

Languages known : Hindi & English

Nationality Indian

Hobbies : Listening to Music & Playing Cricket

Place :
Date : (Navneet Sharma)


Background verification for freshers / exp job..........

Posted: 09 May 2010 02:05 PM PDT

Hi..........

I would like to know the processes for the BACKGROUND VERIFICATION to the new Job Opportunity whether they are Experienced / Freshers Candidates...


Regards
Rushi[/B]

organisation development

Posted: 09 May 2010 01:25 PM PDT

emerging trends in od with special emphasis on future organisation

Would you like better software to work with?

Posted: 09 May 2010 12:31 PM PDT

Hi

If you dislike the software you use or cannot get the changes to it you want then there is a way out.

Diamonds Software have created a development environment that once an applications is build the "business" can change the workflow and process themselves without waiting or paying for IT resource.

Initial developments are up to 75% faster to build, because it's all coded and just needs configuring - i.e. changing the data. It means it's really clean code and always works.

You can maintain the workflows and processes yourself - takes about an hours training to put you firmly in control of your own application.

The configured applications have a rich dynamic user friendly interface.

So, if any of you have a requirement for something built under the umbrella of HR, then contact me.

PS: Also Managing Director for Company Alliances - managment consultants for software companies
PS: Also Sales & Marketing Director for Diamonds Software - bias - no - just have 39 years in IT therefore know when I see a serious great product.

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Posted: 09 May 2010 12:27 PM PDT

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HR-A bottleneck or a facilitator

Posted: 09 May 2010 12:24 PM PDT

friends,
plz help me on this topic for presentation.

Freelance Payroll Outsourcing--@ Hyd

Posted: 09 May 2010 11:48 AM PDT

Hello Everyone,

Looking for payroll outsourcing @ lower cost,either your place or my place , excel or HRIS Software,any type of job in hyd with 100% secured and confidential way..........Contact me


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Posted: 09 May 2010 11:23 AM PDT

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1 comment:

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